Frequently Asked Questions
Everything you need to know about our spectacles and services.
How do I provide my prescription?
You can upload a photo of your prescription during checkout, email it to our opticians later, or we can contact your previous optician to retrieve the details for you.
What is your return policy for prescription glasses?
We offer a 30-day return policy for all frames. If you are not satisfied with your prescription lenses, we offer a one-time free exchange to ensure your vision is perfect.
Do you offer international shipping?
Yes, we ship our spectacles globally. Shipping costs and delivery times vary by destination and will be calculated at the checkout stage.
Can I have my frames adjusted in-store?
Absolutely. We offer complimentary frame adjustments at any of our physical workshops to ensure your Cubitts fit comfortably and securely.
What materials are used in Cubitts frames?
Our frames are handcrafted using premium cellulose acetate, custom-made hardware, and high-quality metal components to ensure durability and a timeless finish.
How long does it take to receive my order?
Non-prescription orders typically ship within 2-3 business days. Prescription orders require 7-10 business days for our lab to precision-craft your lenses.